Member Terms of Service

1. Operator and Service

Vesperine is operated by **NOMAD SUSTAINTECH LIMITED**. Registered address: Auckland, New Zealand.

Vesperine uses the question and birth details you provide to produce personalised reflection content and one-time digital reports. Outputs are for self-exploration and entertainment, not medical, psychological, legal, tax, investment or other professional advice.

You must be at least 18 years old to use the service.

2. Accounts and Guest Questions

You may ask a guest question before creating an account. You must sign in or register to save a library, buy a report, restore a purchase or use content across devices.

Keep your credentials secure and provide accurate account information. Do not use another person's account or submit data you are not entitled to provide.

If you add another person's birth details, provide only the information necessary for the report you requested.

3. Scope of Answers

Answers depend on the details you provide and the methods available to the service. Missing context or an uncertain birth time can change an interpretation.

Vesperine does not present another person's thoughts, intentions or future behaviour as known fact, and does not guarantee a relationship, health, financial, legal or life outcome. Use real-world evidence and qualified professional advice for important decisions.

4. App Store Purchases

Paid products in the iOS v1 app are one-time personalised digital reports, not auto-renewing subscriptions. Available products, final price, currency, tax and payment confirmation are shown by the App Store purchase sheet.

A purchase must be attached to a saved question. The app completes the transaction only after Apple verification and a durable report entitlement are recorded. If the process is interrupted, you can continue from Library or Restore Purchases.

Apple processes payment methods. Vesperine retains the minimum verification, delivery, refund and revocation ledger, but does not receive full card numbers, expiry dates or security codes.

5. Delivery, Refunds and Recovery

Personalised generation begins after purchase. If it takes longer than expected, you may leave the screen and check Library later. Do not buy the same report again while delivery is pending.

If a completed transaction is not visible, use Restore Purchases before contacting support.

Apple handles refund requests for App Store purchases. A refunded or revoked transaction may remove its report entitlement. Any consumer rights that cannot be excluded where you live continue to apply.

6. Library, Notifications and Deletion

You can delete an individual report, birth profile or saved memory, or request full account deletion in the app. Account deletion requires re-authentication. The minimum transaction and security ledger required by law is not rewritten.

Push notifications are optional. Turning them off does not remove access to a purchased report.

If delivery or a refund dispute is still open, contact support before deleting the account so the recovery record can be identified.

7. Prohibited Conduct

You must not break into, reverse engineer or disrupt the service; send excessive automated requests; bypass purchase, verification or usage limits; submit unlawful, infringing, harassing or harmful content; or use the service for fraud or another illegal purpose.

We may restrict features, withdraw improperly obtained entitlements, suspend an account and retain necessary incident evidence when we identify security, abuse or transaction risk.

8. Availability and Liability Boundaries

We take reasonable steps to maintain the service and purchase recovery, but do not promise uninterrupted or error-free availability. Maintenance, security incidents, device or network problems, App Store state and external services can affect delivery time.

To the extent permitted by law, we are not responsible for indirect or unforeseeable loss, or loss caused by treating reflection content as professional advice. Liability that cannot lawfully be excluded or limited remains unaffected.

9. Changes, Law and Contact

We may update these Terms for legal, security, App Store or feature changes. Material changes will be notified in the app, on the website or through another reasonable channel. The app will ask again when fresh consent is required.

These Terms are governed by New Zealand law without excluding mandatory consumer rights where you live. The parties will first try to resolve a dispute in good faith.

For service, purchase or Terms questions, contact [email protected].